Shipping & Delivery
Shipping & Delivery: Your Package's Journey
We understand you're eager to receive your beard and body care products. Here's what you need to know about our shipping process.
Q: When will my order be shipped?
A: We strive to ship all orders within one business day.
Q: What is the estimated delivery time for my order?
A: Delivery times vary based on your location and Canada Post's delivery schedules. Within Canada, expect a few business days. International orders may take longer, potentially several weeks.
Q: How much will shipping cost?
A: Shipping costs are determined by Canada Post's rates based on the package's weight, dimensions, and destination. The exact cost will be provided at checkout.
Q: Do you ship to my country?
A: If Canada Post offers services to your location, we can likely ship to you.
Q: Will I receive a tracking number for my order?
A: Yes, a tracking number from Canada Post will typically be emailed to you once your order has been shipped.
Q: What should I do if my package is lost or arrives damaged?
A: You will need to contact Canada Post directly to file a claim for any lost or damaged packages.
Q: Can I change my shipping address after I've placed my order?
A: Please contact us immediately if you need to change your shipping address. If your order has not yet shipped, we may be able to accommodate your request. However, once the order has been shipped, we are unable to make changes.
Q: Do you offer expedited shipping options?
A: We primarily use Canada Post's standard shipping services. Any available expedited options and their costs will be displayed at checkout.
Q: Is the shipping cost the same for small items?
A: Shipping costs are determined by Canada Post's rates, which consider weight and destination, regardless of the item's size.
Q: How does the free local delivery in Orangeville work?
A: If your shipping address is within Orangeville, you can select the free local delivery option at checkout. We will then pack and deliver the order to your front door (weather permitting)